Please click below, so our team can help you book the best possible treatment. View 'Our Clinics' to find our 6 PHYSIO locations which offer the best quality care that are near and close to you.

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What will happen at my physiotherapy appointment?

Your physiotherapist will do an initial assessment that will diagnose and identify the cause of injury.

  • The objective is to reduce the pain/inflammation, swelling and to restore normal movement, strength, and optimal function.
  • Your physiotherapist will identify your needs and outline a treatment plan to achieve the best possible result.
  • Our treatment focuses primarily on manual therapy, namely a ‘hands on approach’. Treatment will also include education, electrotherapy (laser, ultrasound or interferential) and exercise rehabilitation.

How long is an appointment?

(Please note if you have not been to the clinic in over 3 months, or if this is a new injury, an initial appointment is required for the Physiotherapist to complete a new assessment)

How should I book an appointment with my physiotherapist?

  • Telephone
  • Request an appointment online.
  • Fill out the online booking form. This is only available for repeat patients who have registered with the clinic.

Is a Doctors’ referral required for me to attend physiotherapy?

  • Private Physiotherapy - A doctor’s referral is not a requirement, however certain extended health plans and private insurers may require a referral to activate payment.  It is best to check with your respective insurance provider for details.
  • ICBC Claims – If this is a new accident and you are seeking treatment within 3 months of the injury, you do not require a Doctor’s referral for your initial 20 visits, unless specified by your Adjuster.  After 20 visits or if your injury is more than 3 months old you will require a Doctor’s referral.
  • WorkSafe Claims –To activate your claim you need to have seen your doctor. You are required to follow up with your doctor on a regular basis as a part of your claim. We recommend having a Doctor’s referral but it is not necessary.
  • DVA –A doctors referral is required with a specific diagnosis

Will my extended health care plan cover all or a portion of my visit?

  • To determine whether you are covered for Physiotherapy under your extended health plan, please contact them or refer to your insurance coverage booklet provided by your workplace.
  • We are unable to determine the amount of coverage until you are in the office.  If you would like clarification on your coverage, please contact your plan administrator.
  • The amount that you are covered for treatment varies from plan to plan. Coverage can be limited to a certain number of visits per year, and some plans have a deductible (you have to pay out of pocket a pre determined amount prior to your coverage becoming active each year).  Please note if your maximum coverage has been reached, you will be required to pay in full for your treatment.

Does your clinic do direct billing for Physiotherapy?

  • We currently provide direct billing to the following Extended Health Plans:
    • Chambers of Commerce
    • Great West Life
    • Industrial Alliance
    • Johnson Insurance
    • Manulife
    • Maximum Benefit
    • Pacific Blue Cross
    • Standard Life
    • Sun Life
    • Green Shield
    • Equitable Life
  • We are only able to bill to your primary coverage insurance.  If you have one plan for your family we can bill directly.  If you have two plans (both parents have coverage), we can only bill to your primary plan.  For parents this would be their own workplace plan. For children this is generally the plan of the parent with the earlier birthday in the calendar year (regardless of the year of birth).

How do ICBC, Worksafe and DVA work with respect to coverage?

  • Approved ICBC claims have a $35 surcharge fee due prior to each visit
  • Approved WorkSafe claims do not require any payment by the patient for the allocated number of visits allowed
  • DVA is fully covered for the allocated number of visits allowed and does not require any payment by the patient

What should I bring to my first physiotherapy visit?

  • Care Card number
  • Claim number (if WSBC or ICBC)
  • Doctor’s referral, if applicable
  • Extended Health Plan Card
  • Diagnostic test results (MRI, CT scan, X-ray)
  • Comfortable clothing (Sweatpants, shorts or a T shirt)

Cancellation and No Show Policy

We would ask that you kindly provide 24 hours notice to cancel appointments.


We do not warrant or represent that the information in this site is free from errors or omissions or is suitable for your intended use. We recommend that you seek individual advice before acting on any information in this site. We have made every effort to ensure that the information on our website is correct at the time of publication but recommend that you exercise your own skill and care with respect to its use. If you wish to purchase our services, please do not rely solely on the information in this website.

Put an end to unnecessary pain.

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